Nigerian pension fund administrator, Stanbic IBTC Pension Managers, has deployed innovative mobile offices to service customers in the country.The new mobile offices, which is the first of its kind in the Nigeria pension industry, will complement the group’s expanding footprint in the country by adding to the almost 200 branches of Stanbic IBTC Bank, Stanbic IBTC Pension Managers’ nine regional offices, as well as selected branches of Zenith Bank where the PFA operates. Other access points include the internet, telephone, email and SMS.
The mobile office, sited on a bus, has been deployed in Lagos and will be subsequently deployed in other cities, and will enhance access to customers.
Demola Sogunle, CEO Stanbic IBTC Pension Managers, said the growing visibility will demystify the pensions subject and encourage more Nigerians to subscribe to the contributory pension scheme, thereby enhancing financial inclusion.
“We believe that this initiative which speaks of convenience and accessibility is one of our key steps towards building a legacy of exceptional service delivery where the customer is the focal point of all our activities. This initiative will bring pension service to the doorsteps of our customers and prospective customers alike.”
According to Sogunle, the mobile office will help enhance rapport and uninterrupted interface with its customers that Stanbic IBTC Pension Managers launched its 24-hour, multilingual call centre that comes in the three major Nigerian languages namely Yoruba, Igbo, and Hausa as well as Pidgin English.
Stanbic IBTC Pension Managers is a subsidiary of Stanbic IBTC Holdings, a member of Standard Bank Group. In its eight years of existence, it has over one million retirement savings account holders and pays about N1.7 billion ($11 million) to over 28,000 retirees monthly.