DELTA AIRLINES REAFFIRMS COMMITMENT TO SAFETY, COMFORT AND RELIABILITY. | Bizness Watch
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DELTA AIRLINES REAFFIRMS COMMITMENT TO SAFETY, COMFORT AND RELIABILITY.

Delta has served the Nigerian market since 2007.  We are the only airline

to operate year-round nonstop service between Nigeria and the U.S. and we

are committed to Lagos and our customers in this market. 

Delta-Air-Lines

We operate a Boeing 767-300(ER) on this route. It’s a popular aircraft type with the

majority of customers, particularly those flying in the Main Cabin on

long-haul flights, because of its window/aisle configuration.  More than

85% of the seats are either a window or an aisle seat.

The B767-300(ER) planes that we use on the Lagos route also rotate to

serve other destinations around Delta’s international network including

London Heathrow, Los Angeles and Brussels.  This means that the onboard

product to and from Lagos is exactly the same as enjoyed by customers

flying on any Delta 767-300 aircraft flying throughout our international

network.  This includes fully flat-bed seats in Delta One; additional

legroom and recline in Comfort +; and seat pitches of up to 33 inches in

the Main Cabin.  Additionally, Delta is the only U.S. airline to offer

individual in-seat entertainment at every passengers’ seat on every

international flight. We will also be introducing Wi-Fi to our Lagos

flights in the coming months.

We’ve listened to our customers and have made adjustments to the service

we offer, both on the ground and in the air such as a generous baggage

allowance and special services on the ground.  We have also adapted our on

board meal offerings to better suit the preferences of customers flying to

and from Nigeria.

Delta has an impeccable safety record for its operations worldwide,

including those in Nigeria.  When delays occur, Delta deeply regrets the

inconvenience this causes to passengers’ journeys when they are flying

with us. Such is Delta’s commitment to Nigeria that during the recent fuel

shortages at the airport, we put contingency measures in place to refuel

in either Accra or Dakar in order to maintain our Lagos operations.  We

know that people’s time is valuable whether their travel is for business

or for pleasure and operating on schedule is equally as important to

Delta. However, these delays currently caused by these refueling stops

cannot be avoided.

On occasion other external factors can cause unavoidable disruptions to

our service such as changing weather patterns or mechanical faults.  In

these instances, we may need to make operational decisions that affect our

service because Delta will not compromise on the safety or security of our

Passengers and crew.  We realize that this can cause regrettable delays to

Our customers’ journeys, however the safety and security of our passengers

can crew remains our number one priority.

 

Signed

Bobby Bryan, Commercial

Director for East and West Africa, Delta Air Lines




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