Delta has served the Nigerian market since 2007. We are the only airline
to operate year-round nonstop service between Nigeria and the U.S. and we
are committed to Lagos and our customers in this market.
We operate a Boeing 767-300(ER) on this route. It’s a popular aircraft type with the
majority of customers, particularly those flying in the Main Cabin on
long-haul flights, because of its window/aisle configuration. More than
85% of the seats are either a window or an aisle seat.
The B767-300(ER) planes that we use on the Lagos route also rotate to
serve other destinations around Delta’s international network including
London Heathrow, Los Angeles and Brussels. This means that the onboard
product to and from Lagos is exactly the same as enjoyed by customers
flying on any Delta 767-300 aircraft flying throughout our international
network. This includes fully flat-bed seats in Delta One; additional
legroom and recline in Comfort +; and seat pitches of up to 33 inches in
the Main Cabin. Additionally, Delta is the only U.S. airline to offer
individual in-seat entertainment at every passengers’ seat on every
international flight. We will also be introducing Wi-Fi to our Lagos
flights in the coming months.
We’ve listened to our customers and have made adjustments to the service
we offer, both on the ground and in the air such as a generous baggage
allowance and special services on the ground. We have also adapted our on
board meal offerings to better suit the preferences of customers flying to
and from Nigeria.
Delta has an impeccable safety record for its operations worldwide,
including those in Nigeria. When delays occur, Delta deeply regrets the
inconvenience this causes to passengers’ journeys when they are flying
with us. Such is Delta’s commitment to Nigeria that during the recent fuel
shortages at the airport, we put contingency measures in place to refuel
in either Accra or Dakar in order to maintain our Lagos operations. We
know that people’s time is valuable whether their travel is for business
or for pleasure and operating on schedule is equally as important to
Delta. However, these delays currently caused by these refueling stops
cannot be avoided.
On occasion other external factors can cause unavoidable disruptions to
our service such as changing weather patterns or mechanical faults. In
these instances, we may need to make operational decisions that affect our
service because Delta will not compromise on the safety or security of our
Passengers and crew. We realize that this can cause regrettable delays to
Our customers’ journeys, however the safety and security of our passengers
can crew remains our number one priority.
Bobby Bryan, Commercial
Director for East and West Africa, Delta Air Lines